Staff Guide: Mailbox Management
Managing Orders
Go to Mailboxes > Manage Orders. Use the Navy & Gold sidebar box on the right of any order to see the assigned mailbox number at a glance.
Managing Students
Go to Users to search for students. You can view their Mailbox # directly in the list or edit their profile to change details.
Legacy Renewals
To manually assign a box for a previous customer, go to Users > Add New. Enter their details and type their box number in the PackageX Management section.
The Reset Rule
If a student cancels, open their profile in the Users menu and click the red Delete & Reset button at the bottom.
Note: This only clears the website. You must still manually delete the recipient from the PackageX Dashboard.